NCHIMA | Understanding and Improving Revenue Cycle Metrics

How to decipher the Revenue Cycle metric mystery, and impact performance.


Please join Robin as she shares how to decipher the Revenue Cycle metric mystery, and impact performance.


July 31, 2019


CEU: 1.0 – Performance Improvement


Robin Roach MBA, CHBME

Robin is a Director of Revenue Cycle Management and Strategic Decision Support at Duke University School of Medicine, focusing on revenue margins and business transformation for internal provider groups. She joined Duke six years ago, in the midst of a large software conversion, and led a large team of coders, billers and analysts through the optimization of coding and billing processes, as well as the recovery of millions of dollars in physician and hospital revenue.Prior to joining Duke, Robin served in senior management roles at billing service organizations, and medical practice software companies; as well as starting and growing her own practice management consulting firm, which was later acquired by WebPT. Her experiences span various technological and human solutions to revenue problems facing small solo private practices, to large hospital systems.


NCHIMA/AHIMA Members: $15
Non Members: $30


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  • 1 Lesson
  • Course Certificate