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About the Course


Published: February 5, 2020


In our industry, remote work is not only common but expected by incoming employees. Preparing remote team members to be successful is often difficult, and many leave after training unclear about what is expected of them. What tools are available to train and prepare remote employees? How can remote teams connect to each other and organizational leaders? And what makes remote teams successful? It’s time to get “All Aboard” with remote teams!


At the end of this webinar, attendees will receive:
• Tools and suggestions for training and preparing successful remote employees
• Recommendations for keeping remote teams connected and engaged
• Suggestions for timelines and indications of when an employee is ready to work remote

At the end of the session, we’ll also invite attendees to participate in an open discussion regarding their own experiences with remote teams.


Melissa Cartier, RHIT, CCS-P has been in the health care field for over 13 years. In that time, she has gained experience in multiple areas of both large and small care delivery organizations, including provider and coder training and education, denials management, and EHR process improvement. In her current role as a Provider Data Quality Analyst at Blue Cross and Blue Shield of Minnesota she is responsible for network data management and analysis, and support of provider contracting. She has previous experience as an Adjunct Instructor at both St. Paul College and Anoka Technical College and is an AHIMA Mentor.

Katie O’Hearn, MS, RHIA, CCS-P, CRC is an accomplished Health Information Management professional, educator and speaker. She has experience in a variety of areas including Risk Adjustment, Medicare Star Ratings, Evaluation and Management usage analysis, denials and documentation improvement. Her focus is on provider and coder education from the Professional Fee perspective. As the Provider Education Program Manager at Blue Cross and Blue Shield of Minnesota, she creates interactive learning content and delivers education sessions focusing on Risk Adjustment documentation and coding best practices. She is an adjunct instructor in the Health Information Technology/Medical Coding Programs at both Anoka Technical College and St. Cloud Technical and Community College.

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Non-AHIMA Member: $35

CEU: 1.0 – Organizational Management and Leadership
Access to the Course

Access instructions to the recording will be provided within 2 business days following receipt of payment.

You will have 60 days to access the course after payment has been received.

Cancellation/Refund Policy

On demand webinars are non-refundable.

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