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About the Course


Published: December 11, 2019


GHIMA/SCHIMA Midlands Region Webinar

What does it mean to be engaged? Well, the short answer is it depends upon who you ask. Practitioners and academicians have different approaches and definitions. Themes for engagement definitions may include one’s commitment, enthusiasm, involvement, and discretionary behaviors, to name a few. Why does engagement matter and how is it tied to individual and organizational outcomes? Disengaged employees cost employers in excess of $450 billion dollars annually in the U.S. alone (Corbin, 2017; Sorenson & Garman, 2013). What does it mean to exhibit work passion and does this go beyond what it means to be engaged? This can be technical, but we are dealing with people after all! What can managers and their organizations do to assist employees in being engaged, exhibit passion, and go above and beyond their assigned duties? Seems like a tall order, but believe it or not, there are some simple approaches that can improve the workplace environment and the relationship between the employee and organization to maximize outcomes.

Dr. David Conley will be: uncovering the definitions of engagement; discussing employee work passion; cognitions, emotions, and behavior; the employee and organization relationship; employees going above and beyond in the interest of themselves and their organization; where medical coders fit in and the related study conducted; and takeaways for the employee, manager, and executive.

David Conley, Ph.D.

Dr. David Conley is a scholar and consultant in HRD and organizational change. Previously, he was a commissioned U.S. Naval Officer and has held progressive positions in Human Resources, Organizational Training & Development, Enterprise Risk, Emergency Management, and Operations. His research interests include employee engagement, perceived organizational support, strategic development, and advanced statistical methodologies.

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CEU: 1.0 – Management Development
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