Colleen graduated from Community College of Rhode Island in 1990 with an associate degree in Nursing. In 2010, she began her career at Blue Cross Blue Shield of Vermont as a Case Manager. In 2013 she became the dedicated case manager for transgender members. In 2014 she obtained her Case Manager Certification. In 2015, she became the Client Care Coordinator. In this role, she was the clinical liaison for BCBSVT large employer groups.
In 2020 Colleen began the AAPC course for Certified Professional Coder. In 2021 she began working in Payment Integrity as a clinical consultant and became a CPC. Colleen is currently working in PI as a fraud, waste and abuse clinical investigator.